Thuraya Abdulla Al Marzooqi

Etisalat e& Branch Manager

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Oversee daily branch activities, ensuring smooth and efficient operations.
• Monitor queue management and customer wait times to maintain service efficiency.
• Drive branch sales to meet monthly targets for mobile devices, internet & other Etisalat services.
• Develop and implement local marketing and upselling initiatives to boost revenue.
• Provide insights and recommendations to improve business results.
• Ensure delivery of high-quality customer service in line with Etisalat’s service excellence standards.
• Manage, coach & motivate a team of sales advisors and customer service agents.
• Set performance goals, conduct regular evaluations and develop staff through training & mentoring.
• Promote a positive and productive work environment.
• Maintain accurate records of daily transactions, inventory and sales performance.
• Prepare and submit daily, weekly and monthly reports.
• Oversee the branch’s security, safety and cleanliness.

• Handle customer inquiries, complaints, and request efficiently and professionally.
• Educate customers on Etisalat services, promotions, devices, and value-added offerings.
• Ensure all customer interactions comply with company policies and quality standards.
• Resolve service-related issues or escalate to concerned departments when necessary.
• Promote and sell Etisalat products including postpaid/prepaid plans, mobile devices, broadband services, and add-ons.
• Meets or exceed individual and store sales targets.
• Maintain product displays and stock levels in accordance with visual merchandising guidelines.
• Rotation shifts, including weekends and public holidays.
• Store-based work environment with extended standing periods.

• Drive sales performance to meet targets for the textile section.
• Monitor customer service levels and ensure a positive shopping experience.
• Implement in-store promotions and upselling techniques to maximize revenue.
• Supervise, train and motivate a team of sales associate.
• Allocate daily tasks and ensure staff productivity.
• Conduct regular performance review and provide coaching as needed.
• Monitor stock levels, coordinate replenishment, and manage stock rotation.
• Ensure timely receiving, tagging and display of merchandise.
• Liaise with warehouse and procurement teams for stock planning.
• Ensure displays are clean, organized and seasonally updated.
• Ensure compliance with company policies, health & safety and loss prevention measures.

Honors & Awards as dens list (Zayed University 2001, 2002)